Don’t Hold Back Content

I’m not a big fan of “under-promise, over-deliver.” Obviously, I don’t advocate the opposite, but under-promising to me seems like you’re holding back something from your client from the get-go. It feels little dishonest.

If you know in advance you’re going to deliver something to a client, lay it all out on the line from the beginning. Then once you’ve started, if you come across ways to give them additional value-added service, go for it.

Over-deliver… just don’t under-promise.

–Tony Gnau