Delivering On Promises

A client had a last-minute request yesterday for some DVDs and I was happy to be able to accommodate them. I also promised to deliver them myself. A promise made and a promise kept at about 8:20 a.m. this morning.

Pat on the back… nice job Tony… thank you T60. If you’re a hard worker and want satisfied customers, this is pretty standard stuff, nothing noteworthy. Believe it or not you deserve that pat on the back because that’s not always how it works.

I got a reminder on the way home while waiting at the Clark & State “L” stop. Looking for my train I spotted at flat screen monitor operated by the Chicago Transit Authority. Various ads were running, the time, weather, and then something that caught my attention… a graphic that said, “CTA Train Tracker.”

Standing there in the cold I anxiously awaited to see how long it would be until my train arrived, only the information never followed. The CTA announced they have a train tracker, but that’s it. Frustrating.

About 10-minutes later my train showed up and I was on my way, but it really made me appreciate people who deliver on promises. If that’s you, this is your pat on the back.

–Tony Gnau

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